BioTrackTHC, a developer of cannabis compliance software, is actively seeking an experienced Technical Support Rep to trouble shoot its proprietary software. The position will require a technical background and customer first attitude.
Must have a Technical Support Background.
-Provide technical support and resolve problems to the customer’s satisfaction
-Monitor and respond to requests received through online ticketing system
-Monitor tickets assigned to the queue and process based on priority
-Document internal procedures
-Install, test and configure new workstations, peripheral equipment and software
-Assistance in maintaining inventory of all equipment, software and software licenses
-Report issues to the Service Desk for escalation
-Answer inbound phone calls
Hardware experience a plus- label printers, receipt printers, fingerprint and document scanners.
Experience with help desk support ticketing systems and remote access software, such as TeamViewer or Log-Me-In is also preferred. Helpdesk, A+, MCSA, MCSE experience is a plus but not required.
Night and weekend availability required.
If you feel you can help our growing team please send a cover letter and resume to the email provided. Compensation commensurate with experience.